At Aria’M Bloom$ Gifts, we are committed to providing you with the highest quality floral arrangements and gift hampers. Due to the perishable nature of our products, we have specific guidelines for refunds and returns. Please read this policy carefully.

1. Perishable Goods

As our products are perishable, we do not generally accept returns. However, we are committed to ensuring your satisfaction. If you are not completely satisfied with your order, please contact us within 24 hours of delivery to discuss your concerns.

2. Damaged or Defective Products

If your order arrives damaged or with defective products, please contact us immediately (within 24 hours of delivery) with photographic evidence of the damage or defect. We will assess the situation and, at our discretion, offer one of the following solutions:

• Replacement: We will arrange for a replacement of the damaged or defective product to be delivered as soon as possible, subject to availability.
• Refund: If a replacement is not possible, we will issue a full or partial refund for the damaged or defective product.

3. Incorrect Orders

If you receive an incorrect order, please contact us within 24 hours of delivery. We will arrange for the correct order to be delivered to you as soon as possible, and we will cover the cost of returning the incorrect order.

4. Cancellations

Orders can be canceled up to 24 hours before the scheduled delivery date. If you wish to cancel an order, please contact us as soon as possible. If the cancellation is made within the specified timeframe, a full refund will be issued. Cancellations made less than 24 hours before the scheduled delivery date may not be eligible for a refund.

5. Refund Process

To request a refund or replacement, please follow these steps:

1. Contact us within 24 hours of delivery at [Your Email Address] or [Your Phone Number].
2. Provide your order number and a detailed description of the issue, along with photographic evidence if applicable.
3. Our customer service team will review your request and respond within 2 business days.
4. If a refund is approved, it will be processed within 7-10 business days and credited back to the original method of payment.

6. Non-Refundable Items

The following items are non-refundable:

• Products that have been properly delivered and are not damaged or defective.
• Products where the recipient refuses delivery.
• Products where incorrect delivery information was provided by the customer.

7. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Email Address]

[Your Phone Number]